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Frequently Asked Questions
How quickly can I expect a response?
We aim to respond to all inquiries within 24 hours during business days. For urgent matters, our Discord server often provides the fastest support.
I need help with a coaching session
For issues related to ongoing or upcoming coaching sessions, please contact us at support@mdlgames.com with your session ID for fastest assistance.
I'm having technical issues
For platform or technical issues, please include details about your device, browser, and steps to reproduce the problem so we can assist you better.
How do I request a refund?
Refund requests should be submitted through our refund request form within 48 hours of your coaching session.